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award at ACOMMS","/news/next-home-phone-wins-innovation-award-at-acomms",{"title":161,"url":162},"5/5 | Southern Phone Wins Coveted Canstar Blue Award","/news/55-southern-phone-wins-coveted-canstar-blue-award",{"title":164,"url":165},"Our support and thoughts are with the communities devastated","/news/our-support-and-thoughts-are-with-the-communities-devastated",{"title":167,"url":168},"A Plan for Your Clan: Our New Family Friendly Mobile Plans","/news/a-plan-for-your-clan-our-new-family-friendly-mobile",{"title":170,"url":171},"Welcome MNF Residential Broadband customers","/news/welcome-mnf-residential-broadband-customers",{"title":173,"url":174},"Southern Phone donates trailer to Young Rotary Club","/news/southern-phone-donates-trailer-to-young-rotary-club",{"title":176,"url":177},"Our support and thoughts are with the communities of NSW and QLD","/news/our-support-and-thoughts-are-with-the-communities-of",{"title":179,"url":180},"Southern Phone launches the Eurobodalla STEM 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previous provider to Southern Phone was unsuccessful?","/help/mobile/activation--getting-started/what-if-the-transfer-of-my-mobile-number-from-my-previous",{"title":1191,"url":1192},"nbn™ Fibre to the Premises (FTTP): Comnect DS224WTV (Standard) modem","/help/nbn/modem-setup-guides-for-nbn/nbn-fibre-to-the-premises-fttp-comnect-ds224wtv",{"title":1194,"url":1195},"nbn™ Hybrid Fibre Co-Axial (HFC): Netcomm Wireless Modem","/help/nbn/modem-setup-guides-for-nbn/nbn-hybrid-fibre-co-axial-hfc-netcomm-wireless",{"title":1197,"url":1198},"nbn™ Fibre to the Node (FTTN): Comnect DS224WTV (Standard) Modem","/help/nbn/modem-setup-guides-for-nbn/nbn-fibre-to-the-node-fttn-comnect-ds224wtv-standard",{"title":1200,"url":1201},"How to dial emergency number when you are overseas?","/help/mobile/using-your-device/how-to-dial-emergency-number-when-you-are-overseas",{"title":1203,"url":1204},"My mobile phone isn't working. What steps can I try before calling Southern Phone?","/help/mobile/troubleshooting-your-mobile-devices-sims/my-mobile-phone-isnt-working.-what-steps-can-i-try",{"title":1206,"url":1207},"How do I transfer/back up data from my old phone to my new phone?","/help/mobile/using-your-device/how-do-i-transferback-up-data-from-my-old-phone",{"title":1209,"url":1210},"How long will it take to receive my SIM Card?","/help/mobile/activation--getting-started/how-long-will-it-take-to-receive-my-sim-card",{"title":1212,"url":1213},"What do I do if my mobile phone has been lost or stolen?","/help/mobile/using-your-device/what-do-i-do-if-my-mobile-phone-has-been-lost-or-stolen",{"title":1215,"url":1216},"nbn™ Hybrid Fibre Co-Axial (HFC): Comnect DS224WTV (Standard) Modem","/help/nbn/modem-setup-guides-for-nbn/nbn-hybrid-fibre-co-axial-hfc-comnect-ds224wtv",{"title":1218,"url":1219},"How long will it take to activate my SIM Card?","/help/mobile/activation--getting-started/how-long-will-it-take-to-activate-my-sim-card",{"title":1221,"url":1222},"How do I insert or remove my SIM card?","/help/mobile/activation--getting-started/how-do-i-insert-or-remove-my-sim-card",{"title":1224,"url":1225},"nbn™ Fibre to the Curb (FTTC): Comnect DS224WTV (Standard) Modem","/help/nbn/modem-setup-guides-for-nbn/nbn-fibre-to-the-curb-fttc-comnect-ds224wtv-standard",{"title":1227,"url":1228},"I cannot download apps on my handset","/help/mobile/troubleshooting-your-mobile-devices-sims/i-cannot-download-apps-on-my-handset",{"title":1230,"url":1231},"Samsung Galaxy A12 Handset Manual","/help/mobile/mobile-handset-manuals/samsung-galaxy-a12-handset-manual",{"title":1233,"url":1234},"Samsung Galaxy Core Prime Handset Manual","/help/mobile/mobile-handset-manuals/samsung-galaxy-core-prime-handset-manual",{"title":1236,"url":1237},"Samsung Galaxy J5 Pro Mobile Handset 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off","/help/mobile/troubleshooting-your-mobile-devices-sims/my-handset-has-turned-itself-off",{"title":1257,"url":1258},"Samsung Galaxy J1 Mini Handset Manual","/help/mobile/mobile-handset-manuals/samsung-galaxy-j1-mini-handset-manual",{"title":1260,"url":1261},"Onix Senior Flip Phone Handset Manual","/help/mobile/mobile-handset-manuals/onix-senior-flip-phone-handset-manual",{"title":1263,"url":1264},"My handset is asking for a PUK code","/help/mobile/troubleshooting-your-mobile-devices-sims/my-handset-is-asking-for-a-puk-code",{"title":1266,"url":1267},"Telstra 3G Network partial shutdown – Handset upgrade required","/help/mobile/troubleshooting-your-mobile-devices-sims/telstra-3g-network-partial-shutdown--handset-upgrade",{"title":1269,"url":1270},"Samsung Galaxy A72 Handset Manual","/help/mobile/mobile-handset-manuals/samsung-galaxy-a72-handset-manual",{"title":1272,"url":1273},"Samsung Galaxy J2 Pro Handset 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coverage","/help/mobile/troubleshooting-your-mobile-devices-sims/i-am-experiencing-issues-with-mobile-coverage",{"title":1335,"url":1336},"Samsung Galaxy A21s Handset Manual","/help/mobile/mobile-handset-manuals/samsung-galaxy-a21s-handset-manual",{"title":1338,"url":1339},"My handset is asking for a SIM PIN number","/help/mobile/troubleshooting-your-mobile-devices-sims/my-handset-is-asking-for-a-sim-pin-number",{"title":1341,"url":1342},"My handset will not turn on","/help/mobile/troubleshooting-your-mobile-devices-sims/my-handset-will-not-turn-on",{"title":1344,"url":1345},"Internet settings (APN) for mobiles and tablets to help you get connected","/help/mobile/troubleshooting-your-mobile-devices-sims/internet-settings-apn-for-mobiles-and-tablets",{"title":1347,"url":1348},"My battery won't charge","/help/mobile/troubleshooting-your-mobile-devices-sims/my-battery-wont-charge",{"title":1350,"url":1351},"My handset is reporting no SIM or invalid SIM","/help/mobile/troubleshooting-your-mobile-devices-sims/my-handset-is-reporting-no-sim-or-invalid-sim",{"title":1353,"url":1354},"I cannot send MMS messages","/help/mobile/troubleshooting-your-mobile-devices-sims/i-cannot-send-mms-messages",{"title":1356,"url":1357},"I am unable to make or receive calls","/help/mobile/troubleshooting-your-mobile-devices-sims/i-am-unable-to-make-or-receive-calls",{"title":1359,"url":1360},"I am unable to send/receive SMS messages","/help/mobile/troubleshooting-your-mobile-devices-sims/i-am-unable-to-sendreceive-sms-messages",{"title":1362,"url":1363},"Where Can I Find My Wi-Fi Password?","/help/nbn/troubleshooting-your-nbn/where-can-i-find-my-wi-fi-password",{"title":1365,"url":1366},"A Hybrid Fibre Coaxial (HFC) Connection","/help/nbn/troubleshooting-your-nbn/a-hybrid-fibre-coaxial-hfc-connection",{"title":1368,"url":1369},"Modem Settings for your Fibre to the Node (FTTN) 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NTD","/help/nbn/troubleshooting-your-nbn/fibre-to-the-premises---ntd",{"title":1392,"url":1393},"A Fibre To The Premises (FTTP) Connection","/help/nbn/troubleshooting-your-nbn/a-fibre-to-the-premises-fttp-connection",{"title":1395,"url":1396},"Special Calls: 1900 / Premium Services","/help/home-phone/special-calls/special-calls-1900--premium-services",{"title":1398,"url":1399},"Service Features: Duet Phone And Fax Multiple Number","/help/home-phone/service-features/service-features-duet-phone-and-fax-multiple-number",{"title":1401,"url":1402},"Special Calls: Reverse Charge Calls","/help/home-phone/special-calls/special-calls-reverse-charge-calls",{"title":1404,"url":1405},"Service Features: MessageBank","/help/home-phone/service-features/service-features-messagebank",{"title":1407,"url":1408},"CPR Scam Call Blocker V10,000","/help/home-phone/home-phone-products/cpr-scam-call-blocker-v10000",{"title":1410,"url":1411},"Service Features: 3 Way Chat","/help/home-phone/service-features/service-features-3-way-chat",{"title":1413,"url":1414},"Service Features: Call Waiting","/help/home-phone/service-features/service-features-call-waiting",{"title":1416,"url":1417},"Priority Assistance","/help/home-phone/priority-assistance/priority-assistance",{"title":1419,"url":1420},"How Do I Disconnect My Home / Office Phone?","/help/home-phone/common-questions-about-your-home-phone/how-do-i-disconnect-my-home-office-phone",{"title":1422,"url":1423},"I Am Moving / Relocating And Want To Take My Services To My New Address","/help/home-phone/common-questions-about-your-home-phone/i-am-moving--relocating-and-want-to-take-my-services",{"title":1425,"url":1426},"VoIP Settings for NetComm Wireless Modems (NF10WV, NF17ACV, NF18ACV)","/help/home-phone/getting-connected-with-your-home-phone/voip-settings-for-netcomm-wireless-modems-nf10wv",{"title":1428,"url":1429},"New Connection: I Want To Get A Home Phone Connected","/help/home-phone/common-questions-about-your-home-phone/new-connection-i-want-to-get-a-home-phone-connected",{"title":1431,"url":1432},"Finding A Previous In-Place Number","/help/home-phone/common-questions-about-your-home-phone/finding-a-previous-in-place-number",{"title":1434,"url":1435},"A Fixed Wireless Connection","/help/nbn/troubleshooting-your-nbn/a-fixed-wireless-connection",{"title":1437,"url":1438},"How do I check my eligibility for nbn™ Satellite?","/help/nbn/troubleshooting-your-nbn/how-do-i-check-my-eligibility-for-nbn-satellite",{"title":1440,"url":1441},"How To Change A Wi-Fi Password On A Netcomm Modem","/help/nbn/troubleshooting-your-nbn/how-to-change-a-wi-fi-password-on-a-netcomm-modem",{"title":1443,"url":1444},"Fibre To The Node (FTTN)","/help/nbn/troubleshooting-your-nbn/fibre-to-the-node-fttn",{"title":1446,"url":1447},"How Do I Return My Home Phone Handset?","/help/home-phone/common-questions-about-your-home-phone/how-do-i-return-my-home-phone-handset",{"title":1449,"url":1450},"Service Features: Call Back","/help/home-phone/service-features/service-features-call-back",{"title":1452,"url":1453},"Service Features: Call Return","/help/home-phone/service-features/service-features-call-return",{"title":1455,"url":1456},"Service Features: Call Forward","/help/home-phone/service-features/service-features-call-forward",{"title":1458,"url":1459},"Special Calls: Directory Assistance","/help/home-phone/special-calls/special-calls-directory-assistance",{"title":1461,"url":1462},"What is line hunt?","/help/accounts-billing/common-questions-about-business-services/what-is-line-hunt",{"title":1464,"url":1465},"How do I know what size SIM Card my Handset takes?","/help/mobile/activation--getting-started/how-do-i-know-what-size-sim-card-my-handset-takes",{"title":1467,"url":1468},"Price Change Notification","/help/home-phone/special-calls/price-change-notification",{"title":1470,"url":1471},"What are inbound services?","/help/accounts-billing/common-questions-about-business-services/what-are-inbound-services",{"title":1473,"url":1474},"Telstra 4G Mobile International Call Rates","/help/mobile/call-rates/telstra-4g-mobile-international-call-rates",{"title":1476,"url":1477},"VoIP International Call Rates","/help/home-phone/international-call-rates/voip-international-call-rates",{"title":1479,"url":1480},"International Call Rates From My Home Phone (PTSN Copper)","/help/home-phone/international-call-rates/international-call-rates-from-my-home-phone-ptsn-copper",{"title":1482,"url":1483},"Mobile Rates","/help/mobile/call-rates/mobile-rates",{"title":1485,"url":1486},"The App","/help/nbn/eero-6/the-app",{"title":1488,"url":1489},"Multiple eeros found","/help/nbn/eero-6/multiple-eeros-found",{"title":1491,"url":1492},"Failure To Find eero 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current mobile number?","/help/mobile/optus-3g-network-closure/will-i-lose-my-current-mobile-number",{"title":1524,"url":1525},"Is 5G mobile coverage available in my area?","/help/mobile/5g-faqs/is-5g-mobile-coverage-available-in-my-area",{"title":1527,"url":1528},"What happens if I don’t upgrade my device by 30 April 2022?","/help/mobile/optus-3g-network-closure/what-happens-if-i-dont-upgrade-my-device-by-30-april",{"title":1530,"url":1531},"Why am I experiencing slower mobile 5G speeds than expected?","/help/mobile/5g-faqs/why-am-i-experiencing-slower-mobile-5g-speeds-than-expected",{"title":1533,"url":1534},"Will medical devices or security devices be impacted?","/help/mobile/optus-3g-network-closure/will-medical-devices-or-security-devices-be-impacted",{"title":1536,"url":1537},"Can I still call 000?","/help/mobile/optus-3g-network-closure/can-i-still-call-000",{"title":1539,"url":1540},"What is the difference between 5G and 4G?","/help/mobile/5g-faqs/what-is-the-difference-between-5g-and-4g",{"title":1542,"url":1543},"What is 3G?","/help/mobile/optus-3g-network-closure/what-is-3g",{"title":1545,"url":1546},"Which devices support 5G","/help/mobile/5g-faqs/which-devices-support-5g",{"title":1548,"url":1549},"Will I need a new SIM card?","/help/mobile/optus-3g-network-closure/will-i-need-a-new-sim-card",{"title":1551,"url":1552},"My Home Phone Isn’t Working, What Do I Do?","/help/home-phone/troubleshooting-your-home-phone/my-home-phone-isnt-working-what-do-i-do",{"title":1554,"url":1555},"Calling Number Display","/help/nbn/using-your-service/calling-number-display",{"title":1557,"url":1558},"Fraud prevention measures at Southern Phone","/help/accounts-billing/managing-my-account/fraud-prevention-measures-at-southern-phone",{"title":1560,"url":1561},"Bereavement support","/help/accounts-billing/managing-my-account/bereavement-support",{"title":1563,"url":1564},"How do I activate my SIM 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installation","/help/nbn/getting-started/nbn-appointments-and-installation",{"title":1587,"url":1588},"Troubleshooting: A Satellite nbn® Connection","/help/nbn-skymuster-plus/troubleshooting-your-nbn-sky-muster-broadband/troubleshooting-a-satellite-nbn-connection",{"title":1590,"url":1591},"What happens when your service is disconnected?","/help/accounts-billing/paying-my-bill/disconnected-service",{"title":1593,"url":1594},"How to activate my eSIM","/help/mobile/esim/how-to-activate-my-esim",{"title":1596,"url":1597},"Frequently Asked Questions","/help/nbn/eero-6/frequently-asked-questions",{"title":1599,"url":1600},"COVID-19 and how it will affect you","/help/accounts-billing/general-help/covid-19-and-how-it-will-affect-you",{"title":1602,"url":1603},"What does the nbn® Sky Muster® Plus Premium supplied equipment look like?","/help/nbn-skymuster-plus/common-questions-about-nbn-sky-muster-broadband/what-does-the-nbn-sky-muster-supplied-equipment-look-like",{"title":1605,"url":1606},"I 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