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You have the right to apply for short-term or long-term payment assistance and our Payment Assistance Program is always\u003Cstrong> free of charge\u003C/strong>.\u003C/p>\n\u003Cp>If you’re experiencing any of the following situations, you may be eligible for payment assistance and other options offered by SPC:\u003C/p>\n\u003Cp>·       personal or household illness\u003C/p>\n\u003Cp>·       unemployment\u003C/p>\n\u003Cp>·       low or insufficient income, including reduced access to income\u003C/p>\n\u003Cp>·       being a victim/survivor of domestic or family violence\u003C/p>\n\u003Cp>·       a death in the family\u003C/p>\n\u003Cp>·       a change in personal or family circumstances\u003C/p>\n\u003Cp>·       a natural disaster\u003C/p>\n\u003Cp>·      unexpected events or unforeseen changes that have impacted your income or expenditure\u003C/p>\n\u003Cp>·      other reasonable causes; and you consider you will be able to meet your payment obligations if payment assistance is provided.\u003C/p>\n\u003Cp>\u003C/p>\n\u003Ch4>\u003Cstrong>How can we help you?\u003C/strong>\u003C/h4>\n\u003Cp>We understand that sometimes you may need additional support, and we're here to help on a case-by-case basis. We're committed to helping you maintain telecommunications access by providing a tailored and sustainable solution that meets your individual circumstances.\u003C/p>\n\u003Cp>Our \u003Cstrong>payment options \u003C/strong>include:\u003C/p>\n\u003Cp>·       temporarily postponing, extending, or deferring the time for paying a bill\u003C/p>\n\u003Cp>·       applying a credit to your account\u003C/p>\n\u003Cp>·       a payment plan which is tailored to meet your ability to pay\u003C/p>\n\u003Cp>·       discounting a bill charge\u003C/p>\n\u003Cp>·       adjusting internal threshold limits so that you are not disconnected; or offering a free non-automatic payment method.\u003Cbr />\u003Cbr />\u003C/p>\n\u003Ch4>\u003Cstrong>How do you apply?\u003C/strong>\u003C/h4>\n\u003Cp>Call 13 14 64 Monday to Friday, 8am to 6pm (AEST). You may nominate an authorised person, an advocate or a financial counsellor to speak to us on your behalf. For language assistance, hearing or speech impairments, or interpreter services call 13 14 64 to request.\u003C/p>\n\u003Cp>Alternatively, contact us via email \u003Cstrong>\u003Ca href=\"mailto:collections@southernphone.net.au\" target=\"_blank\" rel=\"noopener noreferrer\">collections@southernphone.net.au\u003C/a> \u003C/strong>and provide the following:\u003C/p>\n\u003Cp>•       Name\u003C/p>\n\u003Cp>•       Account Number\u003C/p>\n\u003Cp>•       Date of Birth\u003C/p>\n\u003Cp>•       Contact Number on Account.\u003C/p>\n\u003Cp>For additional help or more details, consult our \u003Ca href=\"https://southernphone-prod.dotcms.cloud/dA/dbd64490-daaa-40fc-bb58-cfcc1dcbef28/asset/SPCPaymentAssistancePolicy.pdf\">\u003Cstrong>Payment Assistance Policy\u003C/strong>.\u003C/a>\u003C/p>\n\u003Cp>\u003C/p>\n\u003Ch4>\u003Cstrong>Where to get further assistance\u003C/strong>\u003C/h4>\n\u003Cp>Community financial counselling and support services are available free in Australia by calling the National Debt Helpline on \u003Cstrong>1800 007 007 \u003C/strong>(Monday to Friday, 9.30am to 4.30pm) or visit \u003Ca href=\"https://ndh.org.au\" target=\"_blank\" rel=\"noopener noreferrer\">\u003Cstrong>ndh.org.au\u003C/strong>\u003C/a>\u003C/p>\n\u003Cp>Financial counselling services can be accessed at: \u003Ca href=\"http://moneysmart.gov.au/%20managing-debt/financial-counselling\" target=\"_blank\" rel=\"noopener noreferrer\">\u003Cstrong>moneysmart.gov.au/ managing-debt/financial-counselling\u003C/strong>\u003C/a>\u003C/p>\n\u003Cp>Help is available from community welfare organisations such as The Salvation Army, Anglicare, St Vincent de Paul Society. The Telecommunications Industry Ombudsman can also be contacted for support.\u003C/p>\n\u003Cp> \u003C/p>\n\u003Ch4>\u003Cstrong>What if I have a complaint?\u003C/strong>\u003C/h4>\n\u003Cp>For complaints about our Payment Assistance Program or to have your application reviewed, contact \u003Cstrong>1800 654 950 \u003C/strong>or email \u003Ca href=\"mailto:escalations@southernphone.net.au.\" target=\"_blank\" rel=\"noopener noreferrer\">\u003Cstrong>escalations@southernphone.net.au\u003C/strong>\u003C/a>. We'll try to resolve your issue as quickly as possible in accordance with our Southern Phone Telecommunications \u003Cstrong>\u003Ca href=\"https://www.southernphone.com.au/complaints-handling-policy\" target=\"_blank\" rel=\"noopener noreferrer\">Complaints Handling Policy\u003C/a>.\u003C/strong>\u003C/p>\n\u003Cp>If you are not satisfied, you can contact the Telecommunications Industry Ombudsman on \u003Cstrong>1800 062 058\u003C/strong> or via\u003Cstrong> \u003Ca href=\"https://tio.com.au\" target=\"_blank\" rel=\"noopener noreferrer\">tio.com.au\u003C/a>\u003C/strong>\u003C/p>\n\u003Cp>Please note you will not be disadvantaged from agreeing to a payment assistance arrangement if you make a 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